Hotel and Website Accessibility
At Hotel Palmeras, we are committed to providing an inclusive and accessible experience for all guests. Our property and website are designed to accommodate individuals with disabilities, ensuring comfort and ease throughout your stay.
Please feel free to look at the details below to see how we can meet your needs. If you have questions, call us at (619) 422-8305 or email us at hotelpalmeras@ellishospitality.com.
Hotel Accessibility
Property Accessibility Features
- 32 Inch Wide Openings to Common Areas
- Accessibility Equipment for The Deaf
- Accessible Guest Rooms with 32 Inch Wide Openings
- Accessible Pool Entrance
- Accessible Registration Check-in Counters/Other Counters Serving Guests Have A Lowered Portion No More Than 36" High or Has A Folding Shelf At 36" High To Allow Persons Who Use Wheelchair
- ADA Accessible Guest Room
- ADA Compliant Elevator
- All doorways to and within Accessible Guest Rooms are Wheelchair Accessible
- All hallways and corridors free of any steps or abrupt vertical level changes
- All sidewalks and walkways free of any objects that pose a hazard to persons with low vision
- Signs on The Property Include Braille are Easy to Read and Free From Reflective Material
- Door hardware (lever, pull, panic bar, etc.) usable with one hand, without tight grasping, pinching or twisting of the wrist
- Front Door Bell
- Hotel corridors a minimum of 36” wide
- Hotel Provides Proper Number of Accessible Guest Rooms Stipulated by ADA
- Hotel Provides Proper Number of Accessible Parking Spots Including Van Accessible Spots Stipulated by ADA
- Key card reader positioned so persons who use wheelchairs may approach and operate the opener
- No steps or abrupt level changes that will impede access for persons who use wheelchairs, walkers and other mobility aids between accessible parking and entrance
- No steps or abrupt level changes that will impede access for persons who use wheelchairs, walkers and other mobility aids between accessible parking and guest room entry
- On-Site Designated Accessible Parking
- People in Need of Accessible Features Can Book Accessible Rooms During The Same Time and Terms That Others Can Reserve Rooms
- Pool Entrance and Area Accessible
- Registration Desk, Lobby, Guest Rooms, and Exterior/Interior Amenities are Accessible From The Public Sidewalk
- Roll-in ADA showers available
- Self-Operating ADA Pool Lift
- Self-Operating ADA Spa Lift
- Service Animals Allowed At No Additional Charge
- Staff Has Access to Information About Guest Rooms
- Staff is Trained to Offer Assistance to Ensure Accessibility
- Van Accessible Parking
- WCAG Level 2.1 Website
- Wheelchair Accessibility Throughout Guest Room and Guest Bathroom per ADA Standards
- Wheelchair Accessible per ADA Standards
- Wheelchair Accessible Route From The Accessible Parking Space To The Facility’s Entrance, Registration Desk, Guest Room, and Exterior/Interior Amenities
- Hotel Provides Proper Number of Accessible Guest Rooms Stipulated by ADA
Guest Room Accessibility Features
- Wheelchair Accessible Guestroom Door Entrance, Bathroom Door Entrance, Interior Doors Per ADA Standards That Allow At Least 32" Clear Passage Width So Persons Who Use Wheelchairs, Crutches, And Other Mobility Aids Can Visit Or Stay; In Addition, Door hardware (Levers, Pulls, Panic Bars, Etc.) On All Entry Doors To Accessible Guestrooms And Other Passage Doors Within The Room Are Usable With One Hand Without Tight Grasping, Pinching, Or Twisting Of The Wrist
- Service Animals Allowed
- Lowered Counter Height
- Accessible Power Outlets
- Hearing Impaired Light Alerts with Kit
- Light/Lamp Controls are Push Button
- Lower Level Individual Thermostat
- Lowered Closet Bars and Shelving
- Visual Door Knocker
- Shaker Alarm Clock
- Visual Alarm Equipped
- Closed Captioning Television
- 36" or More Accessible Path of Travel Around and Between Beds Per ADA Standards
- Multi-Level Door Viewers
- Closet Bars and/or Shelving Lowered
- Drapery Control with a 36” Clear Path Within Reach & Lowered Wands
- Push Button Light/Lamp Control-Type
- Hearing Impaired Light Alerts – Free Portable Equipment Provided by Hotel
- Table/Desk Height Accessible with Knee Space 27” (width) and 34" (height)
- At Least (1) Power Outlet with a Clear Space in Front, 15” from Ground
- Power Outlets within 4” of Telephone
- Communication Kits Available with TTY Machine, Strobe Light, & Visual Door Knocker
- Visual Alarm – Free Portable Equipment Provided by Hotel
- Telephone with Visual Call Alert – Free Portable Equipment Provided by Hotel
- Wheelchair Accessible Route in Room
- Telephone with Volume Control
- Door hardware on all entry doors to accessible guestrooms and other passage doors within the room usable with one hand
Bathroom Accessibility Features
- Grab Bars in Shower with a Shower Seat
- Hand-Held Shower Wand with Shutoff Valve and Temperature Regulator With At Least A 60" Long Hose Provided So Persons Who Bathe From A Seated Position May Wash And Rinse With The Directional Spray
- Low-Level Towel Hooks, Racks, or Bars Placed Within 54" Of The Floor For Side Approach Or 48" Of The Floor For Forward Approach So Persons Who Use Wheelchairs Can Approach And Use The Towel Racks
- Lower Mirrors
- Removable Shower Head
- Roll-In Shower That Is Free Of Curbs Or Lips At The Shower Floor Thus Allowing Wheelchair Approach And Transfer Onto The Folding Shower Seat; in addition, Free Of Doors That Would Impede Wheelchair Transfer Onto The Seat, Horizontal Grab Bar On The Wall Opposite The Seat For Stabilization And Aid In Maneuvering While In A Shower Wheelchair, Faucet Controls And Shower Wand Positioned On The Wall Along The Side Of The Shower Seat So They Are Operable From The Folding Shower Seat or From The Shower Wheelchair, Roll-in Shower Has A Securely Fastened Folding Seat At 17"-19" Above The Floor Onto Which Persons Who Use Wheelchairs May Transfer To Shower
- Shower Seat
- Lowered Towel Hooks, Racks, or Bars Placed Within 54" Of The Floor For Side Approach Or 48" Of The Floor For Forward Approach So Persons Who Use Wheelchairs Can Approach And Use The Towel Racks
- Toilet Grab Bars Per ADA Standards
- Drain and Water Pipes Under Sink are Insulated
- Faucet that is easily operable with hardware that is (i.e.: levers, wrist blades, single arm, etc.) usable with one hand
- Bathroom floors in the accessible guestrooms slip-resistant
- Bathroom Handrails
- Wheelchair Accessible Bathroom Facilities
- Wheelchair Accessible Sink That Is No More Than 34" High With At Least 29" High Clearance Under The Front Edge To Allow Persons Who Use Wheelchairs To Pull Under The Lavatory And Use The Faucet Hardware Per ADA Standards. Faucet That Is Easily Operable (i.e.: Levers, Wrist blades, Single Arm, Etc.) And Usable With One Hand, Without Tight Grasping, Pinching, or Twisting of The Wrist
- Wheelchair Accessible Raised Toilet Per ADA Standards Including Toilet Seat Between 17"-19" Above The Floor; In Addition, Toilet Is Centered 18" From The Adjacent Side Wall, Which Is The Distance That Will Permit A Person With A Mobility Impairment To Use The Grab Bars. Accessible Toilet Have A Horizontal Grab Bar On The Adjacent Side wall That Is At Least 40" Long and Between 33"-36" Above The Floor For Stabilization and Assistance During Transfer From A Wheelchair; in addtion, A Horizontal Grab Bar On The Wall Behind The Toilet That Is At Least 36" Long and Between 33"-36" Above The Floor For Stabilization and Assistance During Transfer From A Wheelchair
Website Accessibility
Accessibility Statement for Hotel Palmeras
Date: 9/30/2025 This is an accessibility statement from Hotel PalmerasMeasures to support accessibility
Hotel Palmeras takes the following measures to ensure accessibility of Hotel Palmeras:- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hotel Palmeras is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.Feedback
We welcome your feedback on the accessibility of Hotel Palmeras. Please let us know if you encounter accessibility barriers on Hotel Palmeras:- Phone: (619) 422-8305
- Business Address: 230 Broadway, Chula Vista, California 91910
Compatibility with browsers and assistive technology
Hotel Palmeras is designed to be compatible with the following assistive technologies:- Firefox – view additional accessibility features here
- Chrome – view additional Google accessibility features here
- Internet Explorer – view additional ease of access options here
- Microsoft Edge – view additional accessibility features here
- Safari – view Apple accessibility features here
- Older web browsers: Content may not function correctly on older versions of web browsers that lack support for modern web standards, HTML5 features, or CSS3 properties. Examples: Internet Explorer 6-8, and versions of Firefox, Safari, or Chrome no longer supported by the creators (typically up to two previous versions).
- Non-standard browser configurations: Uncommon browser configurations, such as highly customized settings, extensions, or experimental features, may conflict with certain web content or accessibility tools.
Technical specifications
Accessibility of Hotel Palmeras relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:- HTML
- CSS
- JavaScript
Limitations and alternatives
Despite our best efforts to ensure accessibility of Hotel Palmeras, there may be some limitations based on third party entities that are providing data into the site. Please contact us if you observe an issue.Assessment approach
This website was assessed for accessibility by the following approaches:- Self-evaluation at site launch
- External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 05/05/2026; 04/01/2026; 03/01/2026; 02/04/2026; 12/03/2025; 11/01/2025; 10/02/2025; 10/01/2025